Frequently asked questions

But if you can’t find what you’re looking for feel free to call us or email and we’ll be happy to help.
Age Limitations

Make no mistake – Fear Factory Wellington is a Horror Experience! It is at parents discretion as to whether or not this activity is appropriate for their children. Under 13’s must be accompanied by a parent or guardian (that means a parent must be present in each group that enters the maze). Ages 13 to 16 years old need to have a parent or guardian sign the digital waver form in store or confirm with us on the phone or via text that it is ok for their kids to partake in our activity. Children younger than 7 are unable to take part in the experience.

Group Rates

HAPPY BIRTHDAY!! Nah, just kidding but we do accommodate birthday parties, school groups and corporate functions all the time AND we offer discounted rates to any groups of more than 15 people! To make an inquiry for your party please get in touch via email – [email protected]

What to bring?

Courage – you’ll need it! Also, please ensure you’re wearing closed toe shoes. If you have any loose items you can store them with us in the reception area. You can leave jackets and jumpers in our storage bins, we recommend you do – it can get hot and sweaty in our Haunted Hallways

Medical Conditions

If you are affected to any extent by the conditions listed below please notify our staff. These may not prohibit you from taking part in the experience but it is best our staff are aware of any issues or medical concerns you may have

  • Epilepsy
  • Previous dislocations
  • Head injury
  • Artificial limbs
  • Back injuries
  • Eye conditions
  • High blood pressure
  • Hearing conditions
  • Asthma
  • Neurological disorders

Pregnancy
Because of health & safety guidelines advise caution when coming to Fear Factory if you are pregnant. You assume responsibility for your own safety whilst inside the maze and if you are concerned please speak to our staff before entering.

Mobility impaired persons

Most people should be able to experience the fun and frights of Fear Factory Wellington. Walking sticks and crutches are not recommended as you do need to be able bodied to complete the tour.

Our staff have experience in guiding visually and audibly impaired customers if necessary so do alert a staff member if assistance is required.

Unfortunately those in a wheelchair will be unable to enter the attraction but we do encourage them to visit reception to visit the giftshop and spectate!

Spectators

Spectators are welcome to attend! You can even watch as your friends go through parts of the maze. There is allocated seating in reception and listen to friends and family scream their way through!

Photos

Our scare snaps are some of the most memorable Wellington has to offer! We have several offerings for photos:

Photo-Pack (Includes Digital Copies) – $20.00

Photo-Pack + Video – $30.00

Single Photo – $15.00

If you missed them when you were in the store, we keep pictures on our system for 3 months. Feel free to call us and we can either post them out to you (at an additional cost) or provide you the digital codes over the telephone.

Is it a ride or a walk?

It’s a walk-through experience. You walk through the attraction with your fellow victims at your own speed following a trail of red lights, when out of the shadows – the LIVING DEAD come to get you!

Can you go alone?

You can but we recommend you team up. It’s more fun with frightened friends!

How long is the experience?

Allow 30 minutes for the whole experience and 5 minutes for your pants to dry

What is the chicken list?

If you’re too scared and need to leave the experience early you can stop and call the safe word – ‘NIGHTMARES’. One of our ghouls will ask if ‘you’re absolutely sure?’ and if you are they will take you and your group directly to the exit.

You are then added to our EVER GROWING Chicken Counter!