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It is at parents discretion as to whether or not our activity is appropriate for your children, it is a scary experience for Adults so do think carefully regarding to how your children might react.
If you have kids that are 12 or under they must be accompanied by a Parent or Guardian. 13-16 years old need a Parent or Guardian sign for them if they are not entering with them, we accept Verbal Confirmation via phone-call as well but unfortunately, we cannot allow Children Younger than 7 to take part in the experience.
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We regularly accommodate School Groups and allow for Corporate Functions. We also do offer discounted rates to groups of more than 15+ people.
To make an inquiry for your party please get in touch via email – [email protected] or [email protected].
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Courage. You’ll need it! Also, please ensure you’re wearing closed toe shoes. If you have any loose items you can store them with us in the reception area.
You can leave Bags, Jackets & Jumpers in our Storage Bins, we recommend you do take off Winter Coats– it can get Hot and Sweaty in our Haunted Hallways!
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Please make our staff are aware of any issues or Medical Conditions you may have:
- Epilepsy
- Dislocations
- Head Injuries
- Artificial Limbs
- Back Injuries
- Eye Conditions
- High Blood Pressure
- Hearing Conditions
- Asthma
- Neurological Disorders
- Pregnancy
Although these conditions may not prohibit you entering the attraction it is best to confirm this with our staff on the day of your arrival. We do not recommend the experience to those who’re pregnant.Covid 19We have changed our operations to suit Covid guidelines. These include our experience being non-contact and increasing our cleaning procedures to ensure your safety.Please ask our staff if you would like any further details on arrival. -
Most people should be able to experience the fun and frights of Fear Factory Queenstown & Wellington. Walking Sticks and Crutches are NOT recommended. Our staff have experience in guiding visually and audibly impaired customers through the maze so if you do need assistance don’t hesitate to ask.
Unfortunately those in a wheelchair will be unable to enter the attraction but we do encourage them to visit reception. Our reception area in Queenstown is on the first floor, if assistance is required please press the call button located at the bottom of each stairwell. In Wellington those in a wheelchair will be unable to enter the attraction but we do encourage them to visit reception to visit the Gift-Shop and spectate!
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Spectators can wait on allocated seating in reception and listen to all the SCREAMS! You can view the groups photos and videos as they progress through the maze
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Our Scare Snaps are some of the most ICONIC New Zealand has to offer! You can pick up a pack for $40.00 that includes Digital Copies, Postcards and your Video.
If you missed them when you were in the store, we keep pictures on our server for 3 months so feel free to call or email us. We can post prints out to you (for a small fee) or provide you the Digital Copies via email.
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Yes you can but we recommend you team up. It’s more fun with frightened friends!
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We are a walk-through experience. Find your way through the attraction with your friends at your own pace following a trail of red lights and arrows
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Allow 30 minutes for the experience and add 5 minutes for your pants to dry!
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If, during our LIVE Show you choose not to continue you can stop and SCREAM – “I CHICKEN OUT! or NIGHTMARES!” one of our ghouls will come to take your group directly to the exit.
If you want to leave the attraction early during our Self-Guided Tours then simply follow the exit arrows and you’ll come straight to the exit.
You are then added to our Chicken Lists!